Systems and methods for automated communication summarization
US12334063B1 · kind B1 · utility
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6References
18Claims
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Key dates
| Filing date | Nov 26, 2021 |
| Grant date | Jun 17, 2025 |
| Priority date | — |
| Expiry date | Aug 23, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/26
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods develop and apply one or more extractive summarization models for locating contact center conversation details in a transcript, extracting pertinent verbiage, and, in a transformation of the communication details, automatically generating summaries at one or more levels of abstraction, the summaries in full sentences, in a manner that a contact center agent understands. The models are trained using machine learning algorithms.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.