Automated interactive communication trigger in message distribution
US12335205B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 12, 2022 |
| Grant date | Jun 17, 2025 |
| Priority date | — |
| Expiry date | Jul 26, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/029
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A message management server may receive selections, from a message publisher, to build a message series. The message series includes one or more messages and a live chat triggering condition. The message management server may generate a message series preview of the message series. The message series preview includes a simulation of a message in the message series. The message management server may receive a command from the message publisher to launch the message series. The message management server may transmit at least one of the messages in the message series to an end user. The message management server may determine that the live chat triggering condition is met. The message management server may launch a live chat based on the live chat triggering condition being met. The live chat connects the end user to a natural person agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.