Techniques for supervising communications from multiple communication modalities
US12335220B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 28, 2024 |
| Grant date | Jun 17, 2025 |
| Priority date | — |
| Expiry date | Feb 28, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Disclosed herein is a computing device and data store for use in the storage and retrieval of communication objects. The computing device can receive a first communication sent using a first communication modality. The computing device can receive a second communication sent using a second communication modality. The computing device can determine that the first communication and the second communication correspond to a single interaction. The computing device can generate a communication object comprising the first communication and the second communication. A structure of the communication object can be consistent across different communication modalities. The computing device can add the communication object to a first queue for review. The computing device can move the communication object to a second queue in response to a first review of the communication object.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.