Electronic system and method for providing customer service
US12335224B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 10, 2024 |
| Grant date | Jun 17, 2025 |
| Priority date | — |
| Expiry date | Jul 10, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/226
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for providing customer service includes electronically receiving an inquiry from a user via a messaging engine; analyzing the inquiry to determine an inquiry parameter selected from the group consisting of a complexity of the inquiry, a number of outstanding inquiries, and an urgency of the inquiry; adjusting a reward amount based on the inquiry parameter, wherein the reward amount increases as the complexity, number of outstanding inquiries, or urgency increases; offering the adjusted reward amount to a pool of agents; and assigning the inquiry to a message queue of an agent from the pool of agents that accepts the offered adjusted reward amount.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.