Centralized feedback service for performance of virtual assistant
US12354596B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 1, 2022 |
| Grant date | Jul 8, 2025 |
| Priority date | — |
| Expiry date | Jun 12, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/20
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
This disclosure describes a feedback service that collects feedback for skills, or capabilities, of a virtual assistant that interacts with users, and associates the feedback with the appropriate skills. Virtual assistants interact with users via voice-enabled devices that are backed by voice-processing systems that support various skills of the virtual assistants. Due to large numbers of skills, users are unable to determine which skill is invoked during interactions with virtual assistants, and are thus unable to provide feedback for the skill. The techniques described herein include continuing a speech dialogue with a user after completion of an interaction, and requesting feedback regarding the interaction. Additionally, the techniques may include collecting contextual data for the interaction (e.g., dropped packets, latency caused by jitter, etc.). The feedback service can associate the feedback and contextual data with the particular skill used in the interaction to improve the functioning of the virtual assistant.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.