Method and system for automated message generation
US12355713B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 21, 2023 |
| Grant date | Jul 8, 2025 |
| Priority date | — |
| Expiry date | Sep 21, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for automating a process of generating messages that are responsive to client inquiries by using an AI algorithm that implements a machine learning technique to ensure accuracy and timeliness in the responses is provided. The method includes: receiving a first message that includes an inquiry that relates to an account associated with a user; applying an AI algorithm for analyzing the first message in order to extract information that relates to the inquiry; determining, based on a result of the analysis, whether generating a response to the inquiry requires human intervention; when human intervention is not required, retrieving information that is responsive to the inquiry from a memory; generating a second message that includes the information that is responsive to the inquiry; and transmitting the second message to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.