Systems and methods for automatic change request management using similarity metric computations
US12361030B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Apr 11, 2024 |
| Grant date | Jul 15, 2025 |
| Priority date | — |
| Expiry date | Apr 11, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06315
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for managing change requests are disclosed. A system for managing change requests may include a memory storing instructions and at least one processor configured to execute instructions to perform operations including: receiving, from a client device, a change request; routing the change request to a first similarity determination pipeline, based on the first classification, identifying an implementation device; and transmitting the change request to the implementation device. The first similarity determination pipeline may be configured to: extract at least one first request element from the change request; determine a first group of change requests based on the at least one first extracted request element; determine a first similarity metric between the change request and the first group of change requests; and determine a first classification of the change request based on the first similarity metric.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.