Resolving an issue experienced by a particular device using natural language input
US12361838B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 15, 2023 |
| Grant date | Jul 15, 2025 |
| Priority date | — |
| Expiry date | Dec 15, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/18
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The system receives an input indicating a device and an indication of an issue associated with the device and a natural language input describing a troubleshooting procedure performed to resolve the issue. Based on the input indicating the device, and the indication of the issue associated with the device, the system maps the natural language input into a predetermined troubleshooting procedure associated with the device. The system receives an input indicating a result among the multiple results associated with the predetermined troubleshooting procedure. Based on the result of the predetermined troubleshooting procedure, the system determines a troubleshooting procedure to perform. The troubleshooting procedure includes a repair step associated with the issue or a testing step associated with the issue and is different from the troubleshooting procedure performed to resolve the issue. The system suggests the troubleshooting procedure to an operator associated with the device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.