Leveraging question and answer pair extraction from linked documents to improve permissions-aware automated responses
US12367311B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 28, 2024 |
| Grant date | Jul 22, 2025 |
| Priority date | — |
| Expiry date | Jun 28, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.