Patent · US Active

Adaptive workspace environment

US12380406B1 · kind B1 · utility

0Cited by

20References

13Claims

0Family size

Assignee

Sykes Enterprises, Incorporated · US

Inventors

David A. Pearson · Sunnyvale, US
J. Shelton Hook, Jr. · Tampa, US
Eric G. Palacio · Tampa, US
Richard Sadowski · Tampa, US
Stephen Berdy · Tampa, US
Joseph Flaska · Tampa, US
James Somers · Tampa, US
J. Brooke Aker · Tampa, US
Ryan R. Cannon · Tampa, US

Key dates

Filing date	Jul 24, 2020
Grant date	Aug 5, 2025
Priority date	—
Expiry date	Apr 12, 2042

Classification

Technology area (CPC H)Electricity
CPC primaryH04L41/16
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Disclosed are systems and methods that ingest substantial volumes of data from a variety of sources associated with a computing system network to create integrated, intuitive, efficient, and coherent adaptive workspace display interfaces. The ingestion includes event data generated by event source software applications running on end user computing devices as well as call and end user attribute data that is used to determine state, presence, and performance data for the end user computing devices that is formatted for display on the adaptive workspace interfaces and used during performance monitoring and collaboration between system end users. The adaptive workspace interfaces provide functions that facilitate real time collaboration between end users that enhances shared experiences between system end users and customers.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.