Systems and methods for altering a graphical user interface based on a customer journey graph
US12380485B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 30, 2022 |
| Grant date | Aug 5, 2025 |
| Priority date | — |
| Expiry date | Feb 17, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0625
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system including one or more processors and one or more non-transitory computer readable media storing computing instructions that, when executed on the one or more processors, perform: receiving historical in-session user activity information; building a customer journey graph based on the historical in-session user activity information; generating suggested queries based on the customer journey graph; and in response to identifying an input query for a user session of a user: re-ranking the suggested queries; and displaying the suggested queries, as re-ranked, to the user via a graphical user interface (GUI). Other embodiments are described.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.