Systems and methods for contextual modeling of conversational data
US12380894B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 24, 2023 |
| Grant date | Aug 5, 2025 |
| Priority date | — |
| Expiry date | Feb 12, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L25/87
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Disclosed is a conference monitoring system that classifies conversations and performs automated actions based on different context detected within the conversations. The system receives conversations that result in an unsuccessful engagement, classifies different segments of the conversations with contextual trackers that identify different context within each segment, and determines a recurring pattern of a common set of contextual trackers in different segments of the conversations that contribute to the unsuccessful engagement. The system monitors a particular conversation, tags one or more segments of the particular conversation with the common set of contextual trackers, and performs an automated action that contributes to a successful engagement in response to tagging the one or more segments with the common set of contextual trackers and the common set of contextual trackers contributing to the unsuccessful engagement.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.