Predicting a likelihood of a predetermined action associated with a mobile device
US12388718B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 27, 2022 |
| Grant date | Aug 12, 2025 |
| Priority date | — |
| Expiry date | Feb 20, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/16
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The system obtains a recording of an interaction between a UE and a representative of a network. The system obtains a summary associated with the interaction, where the summary includes an indication of a topic representing a portion of the interaction, a time when the topic was present in the interaction, and a generator of the portion of the interaction associated with the topic. The system obtains multiple inputs associated with the multiple UEs and multiple representatives. The system provides the summary of the interaction and the multiple inputs to an AI configured to predict a likelihood of a predetermined action associated with the UE. The system receives from the AI the likelihood of the predetermined action. Based on the likelihood of the predetermined action, the system performs an action within a network prior to an occurrence of the predetermined action associated with the UE.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.