Customer service supporting device, self-service terminal, and method
US12393391B2 · kind B2 · utility
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14Claims
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Key dates
| Filing date | Feb 20, 2024 |
| Grant date | Aug 19, 2025 |
| Priority date | — |
| Expiry date | Feb 20, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07G1/0036
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A customer service supporting device includes a communication interface configured to communicate with a self-service terminal in a store and an operator terminal in a location different from the store, and a processor configured to, upon receipt of a customer service request from the self-service terminal, acquire screen data corresponding to a screen that is displayed by the self-service terminal when the customer service request is issued, and control the communication interface to transmit the screen data to the operator terminal and cause the operator terminal to display the screen.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.