Document recommendation based on conversational log for real time assistance
US12393617B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2022 |
| Grant date | Aug 19, 2025 |
| Priority date | — |
| Expiry date | Jul 12, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/088
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for document recommendation based on conversational log for real time assistance are described. A first machine learning module identifies key phrases of a conversational log in real time. The first machine learning module executes multiple machine learning models trained to determine a probability that a portion of a conversation includes a key phrase. A second machine learning module identifies assistance pertaining to the identified key phrases of the conversational log. The second machine learning module executes a machine learning model trained to identify semantic similarity and word matching features of embedding representations of the key phrases and a knowledge base of assistance. The assistance is provided to a user during a conversation in real time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.