Patent · US Active

Customer agent recording systems and methods

US12401743B1 · kind B1 · utility

0Cited by

0References

18Claims

0Family size

Assignee

Ujwal Inc. · US

Inventors

Neeraj Paliwal · Kanchinakote, IN
Bhupesh Rohilla · New Delhi, IN
Shlok Kapoor · New Delhi, IN
Aadarsh Verma · New Delhi, IN
Abhimanyu Talwar · Mississauga, CA
Sumeet Khullar · Bengaluru, IN
Shubham Goswami · New Delhi, IN
Ashish Nagar · Los Altos, US
Kishan Joshi · Ahmedabad, IN
Manisha Barnwal · New Orleans, US

Key dates

Filing date	Apr 3, 2025
Grant date	Aug 26, 2025
Priority date	—
Expiry date	Apr 3, 2045

Classification

Technology area (CPC G)Physics
CPC primaryG10L2015/088
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Automatic analyses of customer-agent interactions provide valuable, actionable feedback for managers, agents, and customers. To provide such analyses, methods for recording and analysis of customer-agent interactions using a customer relationship management (CRM) system are disclosed. A recorder application records the customer-agent interaction, and sensitive information may be identified. Sensitive portions of the recording may then be redacted and removed from the recording. The redacted recording is then analyzed to generate useful summary and analytics information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.