Systems and methods for finding historically similar incidents
US12405990B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 23, 2023 |
| Grant date | Sep 2, 2025 |
| Priority date | — |
| Expiry date | Oct 23, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/313
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for finding historically similar incidents is disclosed. The method includes receiving a data object indicating an occurrence of a current incident associated with a configurable item, the data object including current incident metadata, the current incident metadata including a configurable item identifier (ID), a configurable item name, and a description of the current incident; receiving a plurality of historical data objects corresponding to a plurality of previous incidents; determining one or more historical data objects, of the plurality of historical data objects, that are similar to the data object based on a comparison of current incident metadata to the previous incident metadata; generating a score for each of the one or more historical data objects based on the comparison of the current incident metadata to the previous incident metadata; and outputting the one or more historical data objects that are similar to the data object to a user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.