Establishing a connection between a mobile device and a representative of a wireless telecommunication network
US12413482B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 27, 2022 |
| Grant date | Sep 9, 2025 |
| Priority date | — |
| Expiry date | Mar 19, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/16
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The system obtains an undesirable action associated with the UE from multiple undesirable actions, including disassociating from the wireless telecommunication network or seeking another interaction with a representative of the wireless telecommunication network. The system obtains multiple key performance indices (KPIs) associated with the UE or the representative of the wireless telecommunication network. The system obtains multiple groups of representatives configured to connect to the UE, where a first group among the multiple groups is associated with fewer occurrences of the undesirable action than a second group among the multiple groups. Based on the KPIs associated with the UE, the system determines whether a likelihood of the undesirable action occurring is above a predetermined threshold. Upon determining that the likelihood of the undesirable action occurring is above the predetermined threshold, the system connects the UE with a representative from the first group.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.