Methods and internet of things (IOT) systems for maintenance management of smart gas call center
US12423632B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 24, 2023 |
| Grant date | Sep 23, 2025 |
| Priority date | — |
| Expiry date | Dec 15, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16Y10/35
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The embodiments of the present disclosure provide methods and Internet of Things (IoT) systems for maintenance management of a smart gas call center. The method includes: obtaining call consultation data information of a gas user; generating a multi-dimensional location evaluation value of an agent to be evaluated based on the call consultation data information, wherein the agent to be evaluated locates a gas fault type based on the call consultation data information; generating a multi-dimensional maintenance evaluation value of a maintainer to be evaluated based on the call consultation data information, wherein the maintainer to be evaluated performs maintenance based on the gas fault type; and adjusting a work order processing scope of the maintainer to be evaluated and the agent to be evaluated based on the multi-dimensional maintenance evaluation value and the multi-dimensional location evaluation value.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.