Dynamic generation of custom post-call workflow
US12423633B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 8, 2020 |
| Grant date | Sep 23, 2025 |
| Priority date | — |
| Expiry date | Aug 3, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/402
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A communication between parties over a network may be performed to complete a specific workflow and thereby complete a task. Portions of the workflow may be performed during the communication and others performed after the communication has ended. However, a standardized workflow may have variations, such as when portions to complete after the call has ended may have been completed during the communication or when an agent provides additional or alternative tasks. By analyzing the conversation, such as with a neural network or other artificial intelligent system, the portion of the second workflow to be completed after the communication has ended may be produced that accurately reflects the tasks to be completed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.