Methods and systems for providing customer assistance in a retail store
US12423718B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 3, 2024 |
| Grant date | Sep 23, 2025 |
| Priority date | — |
| Expiry date | Oct 3, 2044 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0269
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Method and systems for providing customer assistance in a retail store. The methods and systems include using information monitoring devices to identify a person at a retail store, which information includes (a) gathering information of one or more products that the first person retained while shopping at the store, (b) tracking the first person to a point-of-sale area of the retail store, and (c) utilizing the one or more information monitoring devices to identify one or more being-purchased products that the person is providing for purchase at the retail store in the point-of-sale area. The methods and systems further includes comparing the products retained by the person while shopping at the retail store with the one or more being-purchased products, utilizing the real time analysis by the system to select a sales associate, and sending a communication to the sales associate, wherein the sales representative can then directly interact with the first person in response to the communication.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.