Method and system for evaluating service performance perceived by user
US12425319B2 · kind B2 · utility
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3References
17Claims
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Key dates
| Filing date | Nov 14, 2022 |
| Grant date | Sep 23, 2025 |
| Priority date | — |
| Expiry date | Dec 24, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/091
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and systems for evaluating a service experience performance of a user may be provided. A method of evaluating a service experience performance may include capturing a screen based on a time unit until a landing image according to a scenario of a service is loaded, determining that loading of the landing image is completed based on the captured screen, deriving an amount of loading time until the loading of the landing image is completed, and indexing performance for the scenario of the service based on the amount of loading time and an evaluation reference time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.