Conversational telephone call distributor
US4150255A · kind A · utility
54Cited by
5References
9Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 29, 1977 |
| Grant date | Apr 17, 1979 |
| Priority date | — |
| Expiry date | Dec 29, 1997 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/909
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call distributor for use with a plurality of telephone lines is described which includes an automatic telephone answering machine which interrogates the calling party with a prerecorded message and transmits the calling party's response to this message to a recorder. The recorded response is then replayed to an operator who intercepts the call in order to converse with the calling party after auditing the recorded response. The call distributor of this invention thereby combines the flexibility of an operator assisted call distributor with the efficiency of automatic interrogation of the calling party.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.