Patent · US Expired

Telephone call inventorying and sequencing system and method

US4338494A · kind A · utility

29Cited by
8References
24Claims
0Family size

Inventor

Key dates

Filing dateJul 11, 1980
Grant dateJul 6, 1982
Priority date—
Expiry dateJul 11, 2000

Classification

  • Technology area (CPC H)Electricity
  • CPC primaryH04M3/533
  • WIPO fieldTelecommunications
  • WIPO sectorElectrical engineering

Abstract

An improved telephone call inventorying and sequencing system includes a plurality of automatic telephone answering machines and associated message memory units; a plurality of transcribing stations; and a matrix interconnecting the transcribing stations and the message memory units. A computer controls the matrix to connect each requesting transcribing station with a selected one of the message memory units. In each case, the computer selects the available message memory unit having the oldest untranscribed recorded message. In this way, recorded messages are transcribed in substantially the order in which they are recorded, and callback delays are therefore kept more nearly constant.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.