Programmed conversation recording system with variable patience interval
US4747125A · kind A · utility
Inventors
Key dates
| Filing date | Dec 2, 1986 |
| Grant date | May 24, 1988 |
| Priority date | — |
| Expiry date | Dec 2, 2006 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42221
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A programmed conversation recording system presents a caller with a sequence of messages and records caller responses to these messages during respective calling periods. According to this invention, pauses in the caller response are automatically detected and timed and a patience interval is provided which varies in real time during the recording period as a function of the duration of the caller response. The recording period is automatically terminated when the duration of a pause in the caller response exceeds the patience interval. By varying the patience interval in real time during the recording period, the recording system can be programmed to respond properly, even to responses to complex questions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.