Shared access to voice and information
US4943996A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jan 6, 1989 |
| Grant date | Jul 24, 1990 |
| Priority date | — |
| Expiry date | Jan 6, 2009 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/1324
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. Alternatively, it is necessary to allow multiple parties to access information together to respond to a client's needs. This invention describes a method of sharing the call and the data terminal information associated with the call with a plurality of phone extensions and their associated data terminals. This capability facilitates shared access to information. A plurality of Computerized Branch Exchangers (CBX) are joined via a network means to facilitate the transfer of the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information to the participants in the conference call either automatically or under the control of parties to the c…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.