Intelligent help system
US5103498A · kind A · utility
295Cited by
12References
25Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 2, 1990 |
| Grant date | Apr 7, 1992 |
| Priority date | — |
| Expiry date | Aug 2, 2010 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S706/927
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.