Systems and processes providing programmable or customized customer telephone information services
US5241588A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Dec 18, 1990 |
| Grant date | Aug 31, 1993 |
| Priority date | — |
| Expiry date | Dec 18, 2010 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S706/917
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for creating and implementing customer service procedures for individual customers of a telephone network. The method and apparatus provides for the creation and execution of customized call processing information (CCPI) records to provide the desired service. The CCPI records are created by an operator at a display terminal to provide a visual representation of the desired service. The displayed representation of the service is translated into a binary representation and executed in a call processing environment to process calls to or from a phone number identified by the customer, in accordance with the customer's desires. Thus, each individual customer can design and have implemented unique telephone services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.