Call-disposition analyzer
US5291547A · kind A · utility
Inventors
Key dates
| Filing date | Mar 19, 1992 |
| Grant date | Mar 1, 1994 |
| Priority date | — |
| Expiry date | Mar 19, 2012 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/625
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call-disposition analyzer (10) for determining whether calls placed by way of a private branch exchange (PBX) (12) have been completed employs current sensors (22) to monitor the trunk lines (16) that the PBX (12) uses. It thereby records the telephone numbers dialed over the trunk lines (16). It also detects supervisory and voice signals on the trunk lines (12) so as to determine of the call's disposition--i.e., typically, so as to determine whether the call went through successfully. It stores in a memory (60) the call-disposition estimate and tags it with the telephone number that was dialed to make the call. Subsequently, when the PBX (12) transmits a station-message data record (SMDR) for that call, the call-disposition analyzer (10) scans the record for a sequence of digits that match or nearly match any of the telephone numbers that it has stored, and it either forwards that SMDR to a call-accounting system (20) or withholds the SMDR in accordance with the call-disposition estimate tagged with the telephone number that matches or nearly matches a sequence in the SMDR. The call-disposition analyzer thus does not require information concerning the specific internal arrangeme…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.