Method and apparatus for automatic telephone scheduling system
US5297195A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Oct 2, 1991 |
| Grant date | Mar 22, 1994 |
| Priority date | — |
| Expiry date | Oct 2, 2011 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/904
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An automatic telephone scheduling system (20) includes a data server (22), a dial server (24), and a plurality of agent workstations (28) which communicate with each other through messages transmitted over a local area network (30). The data server (22) has stored in its memory a plurality of account information records to be utilized for one or more calling campaigns. The dial server (24) includes an independent intelligent processor (80) which functions as a master to the data server (22) but as a slave to the agent workstations (28). The dial server (24) further includes a plurality of audio MUXes (88) and dialers (90) for automatically dialing and connecting calls to the agent workstations (28). In various embodiments, a plurality of data servers and/or a plurality of dial servers are employed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.