Subscriber initiated non-intrusive network-based analysis of facsimile transmissions
US5299257A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Feb 21, 1992 |
| Grant date | Mar 29, 1994 |
| Priority date | — |
| Expiry date | Feb 21, 2012 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N2201/3335
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Non-intrusive monitoring and analysis of real-time facsimile transmissions is accomplished. Analog impairment measurements are made on the high speed page signal in those transmissions and protocol analysis is made on the low speed control messages in those transmissions. These measurements and analysis are a powerful tool for trouble shooting service problems afflicting facsimile transmissions. Actual customer traffic can be monitored to detect circuit impairments and to evaluate service being provided. Customer complaints can be handled by providing them with a special phone number which may be called to provide the ability to have the facsimile transmission experiencing a problem specially directed through the facsimile analyzer and forwarded to the intended destination while it is being non-intrusively monitored by service personnel who then can quickly provide the customer with a diagnosis of the problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.