System and method for controlling call placement rate for telephone communication systems
US5327490A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Feb 19, 1991 |
| Grant date | Jul 5, 1994 |
| Priority date | — |
| Expiry date | Feb 19, 2011 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/904
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become available a valid call is completed to be handled by the available attendant. The system takes advantage of a system which statistically monitors the average call completion time, the average agent in-use time, the average time to answer and the probability of a valid answer. Call placing overlap is controllable in conjunction with the monitored statistical parameters to achieve operation around any desired system operating parameter. The system is controlled by a plurality of precisely defined operational tasks operating in a hierarchical manner.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.