Suggestive selling in a customer self-ordering system
US5353219A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jun 10, 1993 |
| Grant date | Oct 4, 1994 |
| Priority date | — |
| Expiry date | Jun 10, 2013 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07G3/003
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A customer self ordering system is provided for a retail sales store that reduces labor costs, increases efficiency, facilitates managerial tasks and improves customer service. The system provides one or more clusters, each of which is usually operated by a single employee. At least two customer ordering terminals are included with each cluster. A customer enters an order by manipulating a touch screen at each customer ordering terminal. Software for running the customer ordering terminals is designed to be self-teaching, while the proximity of the customer terminal to a cashier terminal at the cluster permits easy customer access of employees for assistance. Terminals may be provided in order preparation areas for displaying customer orders. Additionally, the system operates several managerial subroutines, and the system can accumulate all order data quickly and efficiently for accounting purposes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.