Automatic processing of calls with different communication modes in a telecommunications system
US5396536A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Jun 23, 1992 |
| Grant date | Mar 7, 1995 |
| Priority date | — |
| Expiry date | Jun 23, 2012 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q11/0428
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A multimode service system processes calls routed to it by a digital switch in a telecommunications system wherein choices are selectable by the user. Calls are processed by automatically determining the mode of communication utilized by the calling party and communicating with the calling party utilizing the calling party's communication mode to obtain information needed to route the call or implement user selectable features. A reply from the user provides information which determines feature selection or a call routing path. The multimode service system transmits a signal to the telecommunications system which defines the feature or path selection based on the reply from the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.