Method and apparatus for processing an incoming call in a communication system
US5434906A · kind A · utility
Inventors
Key dates
| Filing date | Sep 13, 1993 |
| Grant date | Jul 18, 1995 |
| Priority date | — |
| Expiry date | Sep 13, 2013 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2011
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for providing a telephone user with automated attendant functions with numerous selectable options. The options include selecting one or many greetings to be given to the caller before sending the caller to voice mail, recording a new greeting for the caller after learning the caller's identity, re-routing the call and adding an audio message to be delivered to the substitute called party before the call is connected, and delivering a selected or customized greeting to the caller and then placing the caller on hold without accepting the call. A display screen with a cursor is used to facilitate presentation of information and options to the telephone user and selection of options by the telephone user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.