Interactive queuing sytem for call centers
US5444774A · kind A · utility
260Cited by
9References
6Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jan 3, 1995 |
| Grant date | Aug 22, 1995 |
| Priority date | — |
| Expiry date | Jan 3, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
This invention relates to a system and a method for a) queuing a call when no attendants are available to service that call b) soliciting and collecting initial information from the caller while the call is in the holding queue c) querying a database using the collected initial information as search key(s) to retrieve additional information needed to service the call, and d) displaying the collected and/or retrieved information to the next available attendant, as the call is received by that attendant.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.