Dynamic network automatic call distribution
US5450482A · kind A · utility
86Cited by
10References
3Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 29, 1992 |
| Grant date | Sep 12, 1995 |
| Priority date | — |
| Expiry date | Dec 29, 2012 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/66
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A network ACD that, when one switch in the network has blocked services, distributes calls to another switch with available services; wherein such distribution is based on information stored in each switch. The stored information comprises a list of switches within the network wherein an availability status is associated with each service, and an availability status of a trunk connecting the initial switch and the other switches in the network. Each switch sends an updated status to the other switches via a signaling network whenever a service changes status.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.