Calling center employing unified control system
US5479487A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Feb 11, 1993 |
| Grant date | Dec 26, 1995 |
| Priority date | — |
| Expiry date | Feb 11, 2013 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/533
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An integrated telephone call handling system and method are disclosed. The system comprises a unified software control for controlling a call between the system and a party, the unified control capable of transferring the call among functional partitions within the system, the functional partitions providing mechanized communication via the network and capable of directing communications between the party and a selected one of the functional partitions. The unified control includes a unified script language to allow unified scripting of a call from inception to termination, including scripting of interaction between the party and an agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.