Call distribution system with distributed control of calls and data distribution
US5557668A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | May 25, 1995 |
| Grant date | Sep 17, 1996 |
| Priority date | — |
| Expiry date | May 25, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An call distribution system is provided for distributing calls and information relating to the calls to different stations serviced by telephones and computers. The call distribution system comprises one or more telephone lines (52, 300), with or without a PBX (50) or an ACD, a first telephony interface device (62, 308) connected to a computer and to the telephone lines (52, 300), a second telephony interface device (76, 306) connected to the telephone lines (52, 300), a call control process (116, 350) that controls the telephony functions on the first telephony interface device (62, 308), a telephony interface process (254, 354) that controls the telephony functions on the second telephony interface device (76, 306), and an interprocess message dispatch system (112, 352) that is used to send messages between the call control process (116, 350) and the telephony interface process (254, 354).
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.