Multimedia context-sensitive real-time-help mechanism for use in a data processing system
US5563805A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Aug 16, 1994 |
| Grant date | Oct 8, 1996 |
| Priority date | — |
| Expiry date | Aug 16, 2014 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/453
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for providing assistance to a user in a distributed data processing system. The distributed data processing system includes a plurality of applications and has a multiple users enrolled therein, wherein a plurality of expert users are present within the multiple users enrolled in the data processing system. Each expert user within has an expertise in a selected area. One of the expert users is selected in response to a request for assistance by a user. The selection of the expert user is based on the context sensitive criteria. Next, a communications channel to the selected expert user is established to provide help to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.