Method and system for multi-channel data automatic call distribution
US5563937A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Mar 9, 1995 |
| Grant date | Oct 8, 1996 |
| Priority date | — |
| Expiry date | Mar 9, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13541
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of operating a telecommunication network to route a first phone call, from a caller to a channel of a free position of a plurality of positions at a selected destination of a network subscriber, based on voice and data transport capability, and for connecting a second phone call from the caller to a second channel of the same free position to create a multi-channel data call is disclosed. The selected destination is one of a plurality of destinations selected by the network subscriber identified by a common telephone number. Each of the plurality of positions is associated with a discrete telephone number. A plurality of discriminators common to both voice and data calls are established for the call. An additional data rate discriminator is established for a data call corresponding to a requested data rate for the calling party. A database is accessed in response to receiving the common telephone from the calling party for obtaining a destination number for data calls. A subscriber selected destination number for the first phone call is obtained and the first phone call is completed to the destination number by hunting the call to a first channel of a free position of the …
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.