System and method for an improved predictive dialer
US5570419A · kind A · utility
96Cited by
6References
14Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 13, 1995 |
| Grant date | Oct 29, 1996 |
| Priority date | — |
| Expiry date | Oct 13, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
There is disclosed a system and method for controlling the call placement rates of a predictive dialer telephone system in which outbound calls are automatically placed in anticipation of telephone agents becoming available. The system allows a system supervisor to specify target values of agent utilization, customer hold time, and drop rate for the system. The system then paces outbound telephone calls to maintain the specified parameter as close as possible to the target value specified by the system supervisor.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.