Method and apparatus for processing an incoming call in a communication system
US5581604A · kind A · utility
66Cited by
30References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 26, 1996 |
| Grant date | Dec 3, 1996 |
| Priority date | — |
| Expiry date | Feb 26, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2011
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for providing a telephone user with automated attendant functions with numerous selectable options. The options include selecting one of many greetings to be given to the caller before putting the caller on hold or sending the caller to voice mail, recording a new greeting for the caller after learning the caller's identity, re-routing the call and adding an audio message to be delivered to the substitute called party before the call is connected. A display screen with a cursor is used to facilitate presentation of information and options to the telephone user and selection of options by the telephone user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.