Help desk improvement
US5625682A · kind A · utility
126Cited by
15References
12Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 5, 1995 |
| Grant date | Apr 29, 1997 |
| Priority date | — |
| Expiry date | Jan 5, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/533
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention relates to a method of informing an agent of a follow-up call to the agent from a telephone subscriber comprised of on receiving the follow-up call from the telephone subscriber, detecting that the agent is busy, storing a callback number of the telephone subscriber, storing at least part of a message provided by the telephone subscriber in association with the callback number, determining the identity of a specific agent to which the call is to be directed, and routing the message and the callback number to the specific agent when the specific agent becomes free.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.