Method for returning inbound calls
US5627884A · kind A · utility
165Cited by
9References
6Claims
0Family size
Inventors
Key dates
| Filing date | Jun 26, 1995 |
| Grant date | May 6, 1997 |
| Priority date | — |
| Expiry date | Jun 26, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/72
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Caller information is automatically taken from a caller on hold, the call disconnected and the call returned at the time when the caller would have been serviced had the caller stayed on hold. The caller's number is verified and either DTMF or verbal extension information is used to reconnect the call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.