Automated patching between ATM and consultant
US5661283A · kind A · utility
65Cited by
4References
6Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 3, 1995 |
| Grant date | Aug 26, 1997 |
| Priority date | — |
| Expiry date | Oct 3, 2015 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07F19/20
- WIPO fieldControl
- WIPO sectorInstruments
Abstract
The invention concerns Automated Teller Machines (ATMs) which are equipped with video conferencing capability. The ATM allows a customer to undertake numerous different types of transactions, such as withdrawing cash, checking a balance, applying for a loan, obtaining interest rate quotations, and so on. If a customer needs assistance with a transaction, the invention (a) identifies the transaction, without intervention of the customer, (b) selects a consultant who is expert in the type of transaction identified, and (c) establishes a video conference with the selected consultant.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.