Advanced intelligent network based computer architecture for concurrent delivery of voice and text data using failure management system
US5696809A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Jun 22, 1995 |
| Grant date | Dec 9, 1997 |
| Priority date | — |
| Expiry date | Jun 22, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13405
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for concurrent delivery of voice and text data to a service agent including a failure management system using an advanced intelligent network based information distribution system is provided. The system includes a central office switching system, a network controller, at least one service switching point and at least one service transfer point. The system includes an intelligent peripheral/call server combination, responsively connected to, and disposed between, the network controller and the central office switching system, and external databases responsively connected to the intelligent peripheral/call server combination, storing subscriber specific data associated with each of the subscribers. The IP/call server acquires information from a customer regarding a subject telephone number and destination work center, and determines a proper network controller to route the customer initiated call. The network controller validates a customer entered NPA-NXX, and determines an appropriate central switching office system to route the customer initiated call, and processes a customer record, and requests subscriber specific data from at least one of the external data…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.