System and method for analyzing procurement decisions and customer satisfaction
US5734890A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Aug 22, 1995 |
| Grant date | Mar 31, 1998 |
| Priority date | — |
| Expiry date | Aug 22, 2015 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99936
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A decision tool and method are provided for analyzing a decision among at least two alternatives based upon a plurality of criteria. The decision tool and method allow decision table data collected from a plurality of decision makers to be accurately aggregated, compared, and disaggregated. The decision tool and method also allow for generation of a prioritized list of areas where action can have maximum impact in the mind of decision makers. This may provide a guide for optimal allocation of resources to influence the outcome of a decision. An evaluation tool and method may be used to evaluate and improve customer satisfaction based upon a similar prioritized list.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.