Customer service electronic form generating system
US5774887A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Nov 18, 1992 |
| Grant date | Jun 30, 1998 |
| Priority date | — |
| Expiry date | Nov 18, 2012 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q99/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An apparatus for producing a series of electronic forms that are related to completing a task. The apparatus includes a computer system in which one or more databases are stored. The computer system displays a list of tasks that can be selected by a customer service representative. Each task has associated with it a series of forms that must be completed. Each form includes a plurality of fields, each of which has an associated database. A code segment associated with each field processes data as it is entered into the field and stores the data in the field's associated database. The system also provides a task map indicating the forms that must be completed to finish a given task, as well as the forms that have already been completed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.