Service engineering template
US5778049A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jun 26, 1996 |
| Grant date | Jul 7, 1998 |
| Priority date | — |
| Expiry date | Jun 26, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4228
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system for recording and tracking information related to telecommunication services. A centralized computer database system comprising a plurality of service engineering templates (`SETs`) is provided. Each SET is created just prior to the deployment of a new service. Information related the deployment, operations, marketing, sales, maintenance and servicing of the new service is entered into the SET. SETs are continuously updated with current information throughout the life cycle of the telecommunications service. Each SET is linked with a central database repository that contains data related to network equipment and other resources that are used and/or available for use with the service associated with the SET. SETs are accessed by a plurality of organizations within a telecommunications company via `views` that are customized according to the needs of the organizations. The most current data pertaining to each product represented by a SET is instantly available to each organization. The current and projected use of network resources on a network-wide basis is also instantly available.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.